FAQ

Below are some of the more common questions asked. Our team dietitian is available and customer service team are available if you have any further questions.

Email sales@promixnutrition.com or text us at 352-221-9320.

Why is your collagen from Brazilian cows? Why not from USA cows?

All of our grass-fed whey protein and casein are USA sourced from small, family farms. Other ingredients are sourced globally, wherever we can find the best quality, non-GMO, hormone-free ingredients, such as our grass-fed collagen peptides from Brazil. We think that these are the best quality out there for the product, as the cattle industry in Brazil relies on perennial tropical grass pasture systems and hormone use is banned.  Thank you!

Can I mix Promix into my morning coffee?

As a general rule, our Promix whey mixes best with cold liquids, so we would not recommend mixing it with hot coffee.  If you are looking for a product to add protein to your morning coffee, our collagen product was specifically designed to blend seamlessly into hot beverages like coffee, so we would recommend that!

Is your whey certified organic?

All Promix products are non-gmo and gluten-free, but our whey protein is not certified organic, as you noted.  We fully support organic farming and practices, but if our whey protein was certified organic the price would be well over $100/container, and we have opted to keep our cost lower for consumers.  We believe that we provide the best cost-effective, clean protein powder out there. Promix whey is sourced from farms with 100% grass fed cows, and the cows graze on fields that have always been grazing fields, and have never been used commercially for crops or with any pesticides!  Our processing is free of any industrial solvents or irradiation, and all of our products are third party tested for heavy metals, gluten and other additives/contaminants!

What is your contact information?

Address: 182 Mulberry Street, Store, New York, NY 10012

Email: sales@promixnutrition.com

Measured Success

Detail oriented beyond the basics

100% GMP certified facilities
and batch testing

97% Plastic-free
packaging

94% of ingredients sourced
from North America

1% of sales are committed
to 1% for the Planet

Promix Ingredients

Quality Guarantee

We stand by the quality of our products. If you are not satisfied with any purchase from Promix, contact us within 30 days for a full refund.